Privacy Policy

Moorambilla Voices Limited is committed to providing quality services to you. We are committed to respecting your privacy.

Our Privacy Policy outlines our ongoing obligations to you in respect of how we manage your personal information.

In this Privacy Policy, any reference to Moorambilla Voices, organisation, us, we and our refers to Moorambilla Voices Limited (ABN 83 129 908 818).

We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.

A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at

By providing personal information to us, you consent to our collection, use and disclosure of your personal information in accordance with this Privacy Policy and any other arrangements that apply between us. We may change our Privacy Policy from time to time by publishing changes on (website). We encourage you to check our website periodically to ensure that you are aware of our current Privacy Policy. Please note that this Privacy Policy should be read in conjunction with (and is subject to) any other Privacy statement that the organisation may provide you when we collect your personal information or provide a particular program of service.

Personal information includes information or an opinion about an individual that is reasonably identifiable. For example, this may include your name, email address, company name and phone number. It may include financial information, including your credit card information.

What personal information do we collect?

We only collect personal information for purposes which are directly related to our services, functions or activities, including responding to your enquiry on our website, subscribing to our enewsletter, registering as a member, participating in an event or online course, purchasing merchandise or tickets, contacting you with information about our services, and only when necessary for, or directly related to our purposes. If you do not provide this information, we may not be able to provide you with some or all of our services, including tickets to performances.

We may collect to following types of personal information:

  • Contact details, including name, mailing or street address, email address and telephone number;
  • Details of services you have purchased or that you have enquired about, including any additional information necessary to effect those purchases and respond to your enquiries;
  • Your device ID, device type, geo-location information, computer connection information, statistics on page views, traffic to and from the website, ad data, IP address and standard web log information;
    • Information you provide to us through customer surveys and any information relating to you that you provide to us directly through our Website or to our representatives, or indirectly through your use of our Website or through other websites or accounts from which you permit us to collect information;
    • Any other personal information that may be required in order to facilitate your dealings with us.

We may collect this information:

  • When you enquire on our website;
  • When you subscribe to our newsletter;
  • When you become a member;
  • When you become an educator;
  • When you become a volunteer;
  • When you register for an event;
  • When you register for an online course;
  • When we prepare your donation certificate;
  • When you purchase any other products or services through us;
  • When you communicate with us through correspondence, chats, email or when you share information with us from other social applications, services or websites;
  • When you interact with our Website, services, content and advertising: or
  • From our partners, including third party suppliers, such as venues.

In addition, when you apply for a job or position with us, we may collect certain information from you (including your name, contact details, working history and relevant records checks) from any recruitment consultant, your previous employers and others who may be able to provide information to us to assist in our decision on whether or not to make you an offer of employment or engage you under a contract. This Privacy Policy does not apply to acts and practices in relation to employee records of our current and former employees, which are exempt from the Privacy Act.

Why do we collect, use and disclose personal information?

We may collect, hold, use and disclose your personal information for the following purposes:

  • To provide you with our products and services;
  • To engage with, and acknowledge the support of current and potential donors;
  • To enable you to access our website;
  • To enable you to receive our newsletter;
  • To operate, improve and optimise our website, performance schedule services and our users’ experience, such as to perform analytics, conduct research and for advertising and marketing;
  • To send you reminders, notifications in case of changes in the date or time of an event and information requested by you;
  • To send you marketing or promotional messages, information about our services, and other information that may be of interest to you, including information sent by us on behalf of our partners, that we think you may find interesting;
  • To administer rewards, surveys, contests, or other promotional activities or events sponsored or managed by us or our partners;
  • To comply with our legal obligations, resolve any disputes that we may have with any of our users, and enforce our agreements with third parties; and
  • To consider your employment or volunteer application

Do we use your personal information for direct marketing?

Making you aware of carefully selected information about Moorambilla Voices, its programs and initiatives and other products and services is an integral part of our services. We may use your personal information to tailor the communications you receive, to tell you about the services provided by Moorambilla Voices or our partners that may appeal to you and to engage with you in relation to, and provide you information about, donations or other philanthropic opportunities.

We may also disclose to our trusted partners or media agencies, such as Facebook and Google, de-identified identifiers which are allocated to you, and which are associated with other information that we hold about you. We do this so that we can provide you with tailored information and content when you visit the website of, or interact with, those partners and agencies.

Those communications may take the form of emails, SMS, mail or other forms of communication, in accordance with the Spam Act and the Privacy Act. If you do not want to receive marketing materials from us, please opt out by using the opt out facilities provided in the communications (eg the unsubscribe link) or by contacting us using the details set out below.

To whom do we disclose your personal information?

We may disclose personal information for the purposes described in this Privacy Policy to:

  • Our employees and related bodies corporate;
  • Third party suppliers and service providers (including mail houses, IT providers, payment system providers, consultants, contractors, agents and persons who collaborate with us of help us deliver programs or events);
  • Where we partner with other partners and their service providers;
  • Our sponsors or promoters of any competition that we conduct via our services;
  • Anyone to whom our assets or businesses (or any part of them) are transferred;
  • Specific third parties authorised by you to receive information held by us, including payment system operators (including merchants receiving card payments); and/or
  • Other persons, including government agencies, regulatory bodies and law enforcement agencies, or as required, authorised or permitted by law.

In order to improve future programming and marketing, we may use or disclose information with other companies and agencies for research purposes. We will only disclose this information where we have aggregated and processed the information into a format such that you will not be able to be identified.

Using our website and cookies

We may collect personal information about you when you use and access our website.

Whilst we do not use browsing information to identify you personally, we may record certain information about your use of the website, such as which pages you visit, the time and date of your visit and the internet protocol address assigned to your computer.

We may also use ‘cookies’ or other similar tracking technologies on our website that help us track your website usage, remember your preferences and facilitate online transactions. Cookies are small files that store information on your computer, TV, mobile phone or other device. They enable the entity that put the cookie on your device to recognize you across different websites, services, devices and/or browsing sessions. You can disable cookies through your internet browser, but our website may not work as intended for you if you do so.

We may also use cookies to enable us to collect data that may include personal information. For example, where a cookie is linked to your account, it will be considered personal information under the Privacy Act. We will handle personal information collected by cookies in the same way that we handle all other personal information as described in this Privacy Policy.

We do not identify users or any browser activity outside this website, except in the unlikely event of an investigation, where a law enforcement agency may have a warrant to inspect activity logs.

Transactional services available from this site may use cookies to track business processes. Please read the particular service’s privacy and security statement before beginning a transaction.

Website analytics

We use Google Analytics on our website to gather anonymous information about visitors to our website. When you visit our web pages, your browser automatically sends anonymous information to Google. Examples of the information include the web address of the page that you’re visiting, your IP address and demographic information. Google may also use cookies.

We use this data to analyse the pages that are visited, to improve your experience and make sure our website is useful.

You can read more about how Google uses data here You can choose not to allow Google to collect your information by opting out of Google Analytics with this browser add-on


We may hold your personal information in either electronic or hard copy form. We take reasonable steps to protect your personal information from misuse, interference and loss, as well as unauthorised access, modification or disclosure and we use a number of physical, administrative, personnel and technical measures to protect your personal information. However, we cannot guarantee the security of your personal information.


Our website may contain links to websites operated by third parties. Those links are provided for convenience and may not remain current or be maintained. Unless expressly stated otherwise, we are not responsible for the privacy practices of, or any content on, those linked websites, and have no control over or rights in those linked websites. The privacy policies that apply to those other websites may differ substantially from our Privacy Policy, so we encourage individuals to read them before using those websites.

Accessing or correcting your personal information

You can access the personal information we hold about you by contacting us using the information below. Sometimes, we may not be able to provide you with access to all your personal information and, where this is the case, we will tell you why, we may also need to verify your identity when you request your personal information.

If you think that any personal information we hold about you is inaccurate, please contact us and we will take reasonable steps to ensure that it is corrected.

Making a complaint

If you think we have breached the Privacy Act, or you wish to make a complaint about the way we have handled your personal information, you can contact us using the details set out below. Please include your name, email address and/or telephone number and clearly describe your complaint. We will acknowledge your complaint and will respond to you regarding your complaint, within a reasonable period of time. If you think that we have failed to resolve the complaint satisfactorily, we will provide you with information about the further steps you can take.

Contact us

For further information about our Privacy Policy or practices, or to access or correct your personal information, or make a complaint, please contact us using the details set out below:

Jacob Williams, Executive Director
Moorambilla Voices
24 Charles Street, Petersham NSW 2049
ABN 83 129 908 818

Get Involved

Support Moorambilla Voices in bringing music and arts education to children in regional and remote Australia. Your donation will help us provide transformative programs and experiences to the next generation of artists and leaders. Join us in making a difference – donate today and help us expand Australia’s creative capacity!

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©Moorambilla Voices 2023